Refund, Cancellation & Delivery

This policy covers refunds and cancellation for FoodWhisp software subscriptions and domain-related purchases, and clarifies delivery of food orders placed through restaurant websites or the mobile app.

FoodWhisp sells software subscriptions to restaurants. Food orders are sold and fulfilled by each restaurant. Different rules apply to each.

Restaurant subscribers may cancel their subscription from the billing area of the dashboard (or by contacting support). Cancellation typically takes effect at the end of the current paid period (“cancel at period end”), so you keep access until that date.

Immediate hard cancellation may be available in limited cases as supported by our payment provider; otherwise soft cancel at period end is the default. Canceling does not automatically refund the current period unless required by law or explicitly approved by us.

Subscription fees are generally non-refundable once a billing period has started, except where:

• Required by applicable consumer law.
• We charged you in error.
• We agree in writing to a goodwill or service-failure refund.

Domain registration and renewal fees paid through our checkout are subject to registrar rules. Once a domain is registered or renewed with the registrar, fees are typically non-refundable. Canceling your software subscription does not cancel or refund a domain registration with the registrar.

FoodWhisp does not deliver food. Delivery (or pickup) is arranged and performed by the restaurant you ordered from, according to the hours, areas, and fees they publish.

Issues with late delivery, missing items, wrong orders, quality, or refunds for food must be resolved with the restaurant. FoodWhisp may help facilitate communication through the platform tools but is not the merchant of record for food and is not responsible for food delivery performance or food safety.

Estimated delivery times shown on a restaurant site, if any, are set by that restaurant and are estimates only.

For subscription or billing questions, contact FoodWhisp / DevWhisp support. For food order issues, contact the restaurant that took your order first.